We are excited to announce that Selfco is now a subscriber to the Banking Code of Practice. The Banking Code of Practice sets clear standards for how banks should treat customers. By subscribing to the Code, we formally commit to meeting these standards across our products, services, and the way we engage with our customers.
What this means for our customers
In practical terms, becoming a Banking Code of Practice subscriber means:
· clear and transparent information about our products, fees, and terms
· fair and respectful treatment at every stage of the customer journey
· appropriate practices that consider customers’ financial circumstances
· stronger support for vulnerable custoAmers, including those experiencing financial hardship
· clear pathways for raising concerns or complaints, with fair and timely resolution.
Our commitment to doing the right thing
Subscribing to the Banking Code of Practice reflects our ongoing focus on building trust and long-term relationships with our customers.
We believe this is a positive step forward for our customers and an important part of delivering services that are fair, ethical, and put customers first. For more information about the Banking Code of Practice, visit the Australian Banking Association website.